Condition of Employment

• Must successfully pass the initial and updated criminal history, background, and record checks, which includes driving history checks.  
• Must wear appropriate Personal Protective Equipment (PPE), as provided by LittleStar, as required, for illness (i.e. masks, etc.).

Essential Duties and Responsibilities

• Provides front desk coverage
• Answers telephones and directs the caller to the appropriate associate or their voicemail.
• Greets and directs visitors to the company and assures sign-in at front desk.
• Takes and retrieves messages for various personnel.
• Announces arrivals and provides customer service to parents, visitors, callers, vendors, etc.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Assist with mail and postage responsibilities (USPS, FedEx, UPS, etc.) for Carmel Center
• Assists in the receiving, stocking, and distribution of all supplies.
• Assists with other related clerical duties such as photocopying, faxing, filing, and collating.

• Notifies Scheduler regarding patient absences or delays
• Maintains medication logbook and updates appropriate staff of changes
• Manages Emergency List
• Prepares and maintains telephone directory and other center databases
• Provides administrative services to the clinical staff, including the composition and preparation of routine written correspondence to parents, vendors, therapists, etc.
• Assists with planning of special events as requested
• Maintains waiting area and materials in lobby, keeps conference room stocked and tidy
• Advises Center Leadership of any issues to ensure orderly and efficient administrative operations
• Scans patient data as needed.
• Maintaining Learner At A Glance Binder and Learner Folders
• Assist with managing minor repairs around center in conjunction with utilizing outside support or contractors when necessary
• Provides coverage when other Receptionist is not in center due to vacation, sick, etc.
• Any other duties as requested by the Site Operations Manager or the Admin. staff.
• Maintains client, family and employee confidentiality per LS policy and HIPAA Privacy Rule Regulations.
• Promotes a positive company culture with open communication, respect, and teamwork

Required Educational Qualifications and Skills

• High School diploma or GED required
• Prior office experience preferred
• Strong verbal, writing and oral communication skills including strong computer skills and Microsoft Office proficiency
• Ability to make a positive impression on all staff and visitors to the Center
• Ability to flex work hours, as needed, to help cover the front desk in the event of call ins or planned absences
• Strong organizational habits with attention to detail and accuracy
• Internet research abilities
• Ability to be available for occasional full-time shift when coverage is deemed necessary
• Ability to work cooperatively with a variety of people, both internal and external
• Ability to keep information confidential
• A positive team player and energetic professional
• Strong time management skills along with the ability to manage multiple tasks
• Good judgment and problem-solving skills
• Ability to communicate appropriately given the circumstances of the situation and individuals involved
• Discretion in matters that need to remain private
• Professional appearance
•  Ability to categorize, prioritize and multi-task office related tasks and projects

• Ability to act as a positive role model for all staff, families and children working with LS and model a high standard of reliability, accuracy, integrity, sensitivity and professionalism
• Ability to work to positively impact team spirit and overall morale

Supervisory Responsibility 

This position has no supervisory responsibilities.

Work Environment

Position operates in a professional office environment.  This role routinely uses standard office and audiovisual equipment. This position is not eligible for telecommuting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk, climb stairs, use hands to finger, handle or feel; and reach with hands and arms.  Must be able to lift up to 25 pounds.

Reasonable accommodations can be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Travel

Travel is generally not expected for this position.